Computer Suport When You Need It!

Successful business organizations recognize the importance of technology in running an efficient operation and maintaining their competitive edge. For many, the initial technology investment involves contracting with firms such as Fortune Technologies to install computer network hardware and software or to implement an automated system solution.

The daily administration of these advanced "tools" is generally delegated to part-time support personnel, employees identified as "computer savvy" or employees eager to learn more about technology by taking on the task of "system support" along with their primary responsibilities. With limited time, experience, and expertise, these part-time system administrators spend virtually all of their "admin" hours reacting to crisis situations, responding to end-user issues, and calling Fortune Technologies to deliver on-site support when problems grow beyond their capabilities. Rarely are critical issues such as planning or documentation addressed as a part of daily administration procedures.

Fortune Technologies provides supplementary administration and support services. We offer proactive and professional assistance focusing on:

• Written policies and procedures • System documentation
• Preventive maintenance • Remote monitoring
• System security guidelines • Phone support
• Disaster prevention planning • Knowledge transfer

Fortune Technologies helps establish guidelines enabling clients to become more self-sufficient in administering, monitoring, troubleshooting, documenting, and maintaining their systems.